What Every Business Leader Should Expect from Their IT Partner — But Rarely Gets

Live Webinar | Wednesday, February 18 | 10:30–11:30 AM ET 

IT support shouldn’t be a mystery. So why is it so hard to gauge what good IT looks like? 

If your IT experience feels inconsistent, overly complicated, or harder than it needs to be, you’re not alone. Many leaders sense that something isn’t quite right. Response times slow down. Updates feel vague. The same issues keep resurfacing. Yet it’s often hard to define what better should actually look like. 

That’s exactly what this session clears up. 

In this live conversation, we’ll break down what every MSP should be delivering, why so many fall short as businesses grow, and how to confidently evaluate your own IT experience. You’ll walk away with a clearer, more practical understanding of what dependable, people-first IT support should really feel like... beyond the promises and marketing. 

 What's On the Agenda 

 What business leaders should expect from their IT partner but rarely receive:  

• Scheduled check-ins that align IT with the business 
• A dedicated, knowledgeable account team
• Immediate help from real people — no call centers  
• On-site support when remote fixes aren’t enough 
• Proactive monitoring that prevents disruption 
• Strategic and compliance-ready IT guidance 
• How IT strategy drives daily performance and long-term growth 

Perfect for business leaders whose teams rely on IT to keep work moving smoothly... without delays, disruptions, or constant fixes. 

This isn’t a scare-tactic webinar or a deep dive into tech jargon. It’s a straightforward, real-talk conversation about what good IT support should actually feel like — and how having the right expectations makes every decision easier. 

Register for the Webinar

Save Your Seat 

Join us for an honest, no-fluff conversation that helps you reset expectations for your IT partner — and see how the right support can make every workday feel easier. 

Melissa LaFontaine  

Client Development Manager, Charles IT 

With more than three years at Charles IT and deep experience in account management and client development, Melissa brings a thoughtful, relationship-driven approach to helping organizations improve their IT experience. Prior to joining Charles IT, she spent nearly a decade supporting clients in the digital and web solutions space. 

She understands firsthand why businesses get frustrated with traditional MSP models, and what a people-first IT partnership should be. 

Pete Peterson  

Partner, MERIT 2.0 - A Charles IT Company